1. Terms and Conditions
  1 The skinquench.com website (the "Website") is owned and operated by There Must Be a Better Way Ltd.
  2 All of the goods on this Website are offered by Skin Quench  part of There Must Be a Better Way Ltd ("we/us"), which will be the contracting party for any order that you place.
  3 These Terms and Conditions of Sale apply to all transactions for the sale of goods on the Website. Please read them carefully. They do not affect your statutory rights.
  4 We may change these terms and conditions at any time. Any change will take effect from the date posted on the website
2. Prices and Promotions
  1 Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be miss priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order, or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
  2 We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.
3. Ordering
  1 You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Place Order" button on the check out page.
  2 All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
  3 After submitting an order to us you will be sent an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
  4 For certain goods, information concerning stock availability is not available on the Website. If you order goods, which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
  5 Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. Acceptance of your order and the formation of a contract between us will take place when goods you have ordered have been despatched to you.
  6 Reward Points have no redeemable cash value. We reserve the right to change or withdraw the reward point scheme at any time.
4. Right to Withdraw Goods
    We reserve the right to withdraw any goods from the Website at any time.
    We will not be liable to you or anyone else for withdrawing any goods from the Website
5. Payment
  1 Payment can be made by most major credit or debit cards as displayed. Payment will be debited from your account before despatch of the goods to you.
  2 You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
  3 We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
  4 Payment made by cheque or postal order will need to be cleared prior to the despatch of goods.
6.  Delivery and Risk
  1 We despatch the items ordered by you, as they are available using the method of delivery specified. The delivery charge is as set out in the post and packaging page.
  2 We cannot be held responsible if the delivery address given is incorrect.
  3 We will use reasonable endeavours to ensure that the estimated delivery times are met but we cannot accept any liability for late deliveries, which are due to circumstances outside of our reasonable control.
  4 Once you have received the goods, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.
  5 You will be liable for goods incurring customs charges.
7. Cancellation & Returns
  1 Legal compliance
    This returns and refunds policy is in accordance with the EU Distance Selling Directive and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
  2 Your rights as a consumer
    In accordance with the law, you have a 14 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund, subject to any delivery costs we have incurred. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 14 days of your cancellation. All products should be returned unused, unopened and in a re-saleable condition.
  3 How to cancel within the 14 day cooling off period
    Should you wish to cancel your purchase within the 14 days 'cooling off' period, please simply email us at
sales@skinquench.com or write to us at:

Skin Quench
Old Oatsheaf House
Hobhole Bank
New Leake
PE22 8JD

Please tell us your name, address, order number and what items you wish to cancel.
  4 Returns Postage
    Please Note. The cost of returning an unwanted / cancelled purchase is your responsibility. As an indication of cost please see our post and packaging page although the cost may be higher depending upon the return package weight and chosen method of postage, alternatively Royal Mail have a very good Price Finder on their Website.
If a product is faulty please contact us for guidance.
  5 Refunds due to cancellation
    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. Please Note returned products must be in a perfect, unused and resalable condition or their resale value will be deemed as zero.
We will make the reimbursement within 14 days of receiving the products back.
We will make the reimbursement using the same means of payment as you used for the initial transaction.
  6 Returns and refunds outside the 14 day cooling off period
    Refunds for unwanted goods will only be made where the goods are returned unused, unopened and in re-saleable condition. Unwanted goods must be returned to us within 14 days of delivery.
  7 Returning unwanted goods

Inform us via email for further instructions sales@skinquench.com Unwanted goods should be returned within 14 days of delivery. You should post them, unopened and undamaged [in the original packaging if possible] to:

Skin Quench
Old Oatsheaf House
Hobhole Bank
New Leake
PE22 8JD

We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, order number and a copy of your purchase receipt. Please note that the cost of returning unwanted items is your responsibility.

  8 Damaged / Faulty Goods on Receipt
    If the goods are incorrect, damaged or faulty on receipt, please keep the goods together with the packaging and contact us immediately for guidance. sales@skinquench.com.
8. Security
  1 Cards are processed through Sage Pay or PayPal at the time of ordering. All transaction information passed between There Must Be a Better Way and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to There Must Be a Better Way from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Sage Pay are PCI DSS Level 1compliant.
9. Privacy Policy - Our online Privacy Policy can be found here>>
  1 Privacy & Disclosure
    We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law.
  2 Data Collection
    We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfill your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.
  3 Cookies
    Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser. We do not use cookies for tracking, advertising or any other purpose other than basic website traffic monitoring.
10. Severance
  1 Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
11.  Law
  1 These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

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